Shipping policy
Shipping Policy
Effective Date: January 1, 2025
At Mando Threads, we aim to deliver your order efficiently and reliably. Below are the details of our shipping policy:
1. Shipping Locations
- We currently ship to Canada and the United States
- If your location is not listed, please contact us at simon@mandothreads.com to inquire about special arrangements.
2. Processing Time
- Orders are processed within 1-3 business days] after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
- Shipping rates are calculated at checkout based on your location, package weight, and shipping method.
- Free shipping may be available on orders over $100 (if applicable).
4. Delivery Time
- Estimated delivery times vary depending on your location and the shipping method chosen at checkout. Standard delivery typically takes 3-7 business days, while expedited shipping options may be faster.
- Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays.
5. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number to monitor the delivery progress.
6. Lost or Delayed Shipments
- If your shipment is lost or delayed, please contact us at hello@mandothreads.com and we will assist you in resolving the issue with the carrier.
7. Incorrect Shipping Information
- Please ensure your shipping address is accurate at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete information.
If you have questions or need assistance, contact us at hello@mandothreads.com. We’re here to help!